Accountability is Not a Four Letter Word

I went into business for myself in part because I continually found myself frustrated while working for someone else.

Meetings felt like a waste of time, most of my bosses continually asked me to do things then never acknowledged my accomplishments, quickly moving on to the next project.

Frequently I found myself focused on something only to discover my manager had abandoned it and forgot to tell me they were going in a different direction.

And then there’s that, the changing directions, which left me feeling uninformed, behind and frustrated.

Going into business for myself seemed like freedom from meetings, confusion and having to answer to someone else. You know the answer to the question “Why’d you decide to start your own business?”

“So I could work less, make moreDuh money and not have a boss.” Yeah, well, most of you know how that goes. The lessons having your own business delivers are seemingly endless, frequently surprising and followed by more face-palm moments than I care to admit.

One of my earliest connect the dots moments was the discovery that other people actually want to be told what to do. Not only did they just want me to tell them what I wanted they actually appreciated being held accountable.

Huh.

accountability

This realization, that accountability makes people feel that what their doing matters was to say the least, surprising. Who knew that telling people what you want them to do, being clear about your vision and your expectations was mostly meaningless without following it all with accountability.

Turns out holding people accountable to what you’ve asked them to do let’s them know you meant it, you didn’t change your mind a week later, gives them the satisfaction of completion and a sense of accomplishment. It builds their trust in you and each other.

Turns out accountability is a big part of getting things done. Not only that but providing accountability helps your team to have clarity around what they’re doing and when you want it done by. It gives them the opportunity to ask for clarification, confirmation and to share their accomplishments with you.

Now imagine my surprise and frustration when I became an advisor to business owners and discovered how little accountability they were using in their companies. More connect the dots moments for me when I realized this lack of accountability was a large part of why so many businesses are struggling to get things done and accomplish their visions.

It seems that many business owners having disliked being held accountable themselves have assumed that accountability itself was the issue and not who or how it was being employed. The experiences they’ve had with accountability makes it difficult for them to learn the lesson of it’s importance. It causes them to resist it sometimes at all costs (their business goals) and leaves them and their teams struggling and frustrated.

Instilling some healthy accountability into my clients businesses has proven to be one of my biggest challenges as an advisor when trying to help them turn their visions into reality.

Accountability is not a four letter word.

Huh.

 

Continue reading Accountability is Not a Four Letter Word

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“So…what do you do?”

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“I help Entrepreneurs create the core foundation that turns their vision into reality.”

18 years of experience growing my business from the inside out as the first employee to the COO/Integrator. I built the foundation needed to grow our business, Kids’ Hair Inc, to 14 locations, 150 employees and 3 layers of management. Including; training programs, people management, leadership development, quality control and delivered a consistent customer experience across multiple locations.

Over 18 years I provided the clarity, accountability and focus necessary to turn our vision into reality.

For the past 5 years I have acted as a trusted advisor to entrepreneurs and small business owners on a Fractional & Interim basis providing them with the help they need to move their business to the next level.

I will help you to clarify your vision and develop a strategic, focused action plan that aligns your team with your vision. Together we can turn your good intentions into great results.

When would you like to talk?
suzanne@lyon-sfocus.com

More Focus ~ Better Results

“Concentration is the key to economic results. No other principle of effectiveness is violated as constantly today as the basic principle of concentration.”
Peter Drucker

Specialties:

  • Experienced Entrepreneur, Integrator, Owner, COO…
  • Visionary Integrator relationship development
  • Clarifying visions, goals, strategies, priorities & purpose
  • Customized company systems & processes
  • Fluent in EOS systems & tools implementation
  • Aligning your teams actions with your vision and goals
  • Team accountability & acknowledgment
  • Improved work flow for overwhelmed entrepreneurs

The Hurrier I Go, The Behinder I Get

In this age of abundance, time is the one thing nobody has enough of. Perhaps that’s why Google receives 111 million searches a month for Time Management. Few people recognize how time management depends upon the emotional intelligence skills of self-management and relationship management.White_Rabbit_nobackground

Creating a good schedule is a very rational thing, but sticking to that schedule is decidedly emotional. Many of us start out every day with the best intentions to manage our time wisely. But then we receive a complicated email from a co-worker, a consuming phone call from a friend, or otherwise get sidetracked until our well-laid plans go up in flames. We spend the rest of the day trying to put out somebody else’s fire, or working to resolve issues that weren’t there in the morning. Before you know it, the day is gone and you’re completely off schedule.

When the distractions are your own, sticking to a schedule requires self-management. When the needs of others try to impede upon your plans, it takes effective relationship management to finesse the relationship while ensuring that your priorities are still addressed.

This of course assumes you are clear about what your priorities are. Many Entrepreneurs find themselves feeling like Alice in Wonderland, chasing white rabbits and more than a little lost. Running a business is filled with daily distractions, urgent but not important things to do are around every corner or at the end of the email trail in your in box.

Before Emotional Intelligence can help you manage your distractions you will need to create a strong road map of the priorities and milestones that will lead you to your intended goals. Invest some time clarifying your goals and identifying the important milestones that will help you achieve them. Like Alice you will come across many white rabbits along the way but you will find it much easier to get back on track with your priorities identified and a clear plan for action.

To learn more about emotional Intelligence get the book.

To learn more about ensuring your priorities are addressed and your goals consistently achieved make your next priority a conversation with me.

Suzanne helps business owners develop the foundations that turn their visions into reality, contact her today

Suzanne Lyon
Suzanne@lyon-sfocus.com
612.801.9320
EQ 2.0

When is it Time to Hire a Consultant?

Are You on Track to Meet Your Quarterly & Annual Goals?

goals2I’m not just referring to your sales goals (although those are critical), I also mean goals of the mission and vision of your company, employee satisfaction and engagement, awareness, and everything else that indicates a strong and successful business. If you’re not quite on target, it’s time to make a change. Bringing in an outside consultant may be the breath of fresh air (and new set of eyes) your business needs to have a strong year of target hitting and growth. Even the largest, most successful companies turn to consultants; maybe it’s time you consider it too!

Here are seven signs it’s time to hire a consultant:

1. You feel stuck or stagnant.
Simply put: If you feel like your business is in a rut, it probably is. If you’re not growing, you’re dying, and now’s the time to take matters into your own hands. Hiring a consultant can help address these concerns and get you back on track for growth.

2. You need help identifying problems, issues, or areas for improvement.
It’s a hard truth that people “on the inside” often don’t see things as clearly as those “on the outside”. Sometimes executives and business leaders may be blind to areas within their organizations that aren’t functioning optimally, or opportunities to enhance their business both externally and internally. Consultants bring the fresh, objective perspective that can open up new ideas and avenues that weren’t identified previously, and enhance a business.

3. You’re unsure of which direction to go.
Even if you have identified areas for growth, it may be tricky to decide on how to move forward. Consultants can help strategize as well as implement new plans, programs, and procedures to move forward and help your business grow.

4. You want someone to supplement your staff, but don’t want to hire a full time employee.
Let’s face it- hiring a full time employee is expensive. Consultants are an efficient way to get temporary expertise and support when you need it most. By hiring a consultant, you will get a relatively low cost, low commitment solution to a project or problem you’re facing.

5. You want insight into your market.
Many business leaders think they know their customer, but their knowledge is often biased and subjective. It’s tough to remove your “business” cap when trying to understand your customers. Consultants don’t have the same biases, and are able to conduct the research necessary to provide honest insight and feedback that will help you relate to your customers and better serve them.

6. You want freshness and creativity.
Every company does things differently and has their own creative process for operations, marketing, production, etc. Because they have been around other businesses and been exposed to innovation among different industries, consultants will bring new ideas and creativity to your business that you may not have had access to previously. In an ever-changing world, innovation is critical to stay afloat.

7. You want to bring new life to your organization.
Companies get stale, but consultants can bring a freshness and excitement that may have been lacking. Mixing it up and engaging new professionals with your team can liven up the work environment, spark new ideas, and create a critical collaborative environment.

If you find yourself identifying with any of these seven signs, do your business a favor and consider bringing on a consultant to help. Amazing results come from collaboration, and recognizing the need for improvement is the first step in achieving your goals.

 

Originally  posted by;

Breanna Bremer

Is Your Business Suffering From Effectiveness Deficit Disorder?

How do you answer these 8 questions?

1. Is your Inbox an overwhelming endless project?

2. Do you encounter multiple distractions while trying to focus on a project?

3. Do you get to the end of your work day feeling like you haven’t accomplished what you had planned to?

4. Do you look at your to do list and feel overwhelmed by how long it is?

5. Do you ever get so absorbed in a project that you unintentionally put the rest of your business on hold?

6. Do you have initiatives and projects that you’ve started but not finished? Or just can’t even seem to start?

7. Do you reach the end of the year and realize you didn’t make the goals you had set for your business (again)?

8. Are you frustrated or disappointed with the rate and level of growth your business has reached?

If you’ve answered yes to more than 3 of these questions then your business is suffering from E.D.D.

What would a little more focus mean to your business?

Please share your comments, questions or suggestions, we’d love to hear them!

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Enjoy the journey.